Privacy Policy
Privacy Policy for Company Name
At TRAVEL AiM, accessible at www.travelaim.in one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by TRAVEL AiM and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at bookings@travelaim.in
This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in TRAVEL AiM. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our TRAVEL AiM website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our TravelAiM website
- Improve, personalize, and expand our TravelAiM website
- Understand and analyze how you use our TravelAiM website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional
- Send you emails
- Find and prevent fraud
Log Files
TRAVEL AiM follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, TRAVEL AiM uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.travelaim.in and other sites on the internet.
Third-Party Privacy Policies
TRAVEL AiM Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
GDPR Privacy Policy (Data Protection Rights)
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
TRAVEL AiM does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Booking Policy
AMENDMENT & CANCELLATION POLICY
- Tour Cancellation after amendment is non-refundable (no refund is possible)
- Booking can be cancelled up to 5 days before travel date but below Cancellation Policy applies – no partial
CANCELLATION POLICY
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- 16 days & beyond from date of travel (excluding travel date) – 25% of Order Total is charged as cancellation
- Between 8-15 days from date of travel (excluding travel date) – 60% of Order Total is charged as cancellation fee
- Between 3-7 days from date of travel (excluding travel date) – 80% of Order Total is charged as cancellation fee
- No Refund if cancelled within 2 days from date of travel, excluding travel date (sorry, we already paid for your Hotel & Cab by this time).
ACCOMMODATION POLICY
- Standard Hotel check-in time is usually between 12 PM – 2 PM & check-out time is between 10 AM to 12 Early check-in is subject to availability & hotel may charge extra (not included in the tour price). In case of late check-in, please inform the hotel about your arrival time.
- In case you arrive before check-in time & free rooms are unavailable, you can fresh- up in hotel washroom and proceed with sightseeing until your check-in
- Hotel may deny check-in for unmarried couple and no refund will be issued in such
- Hotel Voucher will take at least 2 working days from the date of booking
- Usually Hotel Reservations are not required for kids below 3 years. In case of any charges by hotels for below 3y kids, amount needs to be paid directly at the
TRANSPORTATION POLICY
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- Additional charges apply for Airport Pick-up/Drop.
- Any special requests like English/Hindi speaking driver is based on availability and can’t be guaranteed
- AC in the vehicle is switched off in hilly regions and also when the vehicle is parked
- Cab & Driver details will be provided 10 hours before the Trip Start Time
- In case of vehicle breakdown and issue is not resolved in 2-3 hours (from the time the issue is reported), we will provide alternate vehicle (or) accommodation in nearby town until the issue is
- In case of no communication / response from customer at the time of pickup, cab driver will wait for maximum 2 hours at given pickup Past 2 hours, trip will be considered as cancelled & no refund is possible.
- Vehicle should not be used for personal purpose like visting malls / shopping, visitng restuarants for dinner, etc
SIGHTSEEING POLICY
- Customers should be ready for sightseeing at Start Time mentioned in the itinerary in order to cover all the places in itinerary. Sightseeing can’t extend beyond 7 PM and any places missed can’t be covered on following day.
- Sightseeing is limited to the places mentioned in the itinerary. If time permits, you may visit additional places (not mentioned in itinerary) by paying for extra kilometers to the cab
- In case of natural disasters or cab strike, Travel AiM may suggest alternate destination or alternate
- Please check weekly off days for sightseeing places. Also, few places may be closed due to heavy rains / maintenance without prior intimation & we have no control on such
OTHER POLICY
- Refund for cancelled tours usually takes around 7-10 business
- Any issues encountered during the trip need to be resolved with Tour Manager immediately during the trip. Issues can’t be addressed after completion of the trip.
- The above terms and conditions may change without any prior notice and the policies may vary depending on the service
TRAVEL POLICIES
Booking Confirmation
Travel Documents
: Customers must ensure they have valid travel documents (passport, visa, etc.) before traveling.
Health and Safety
Customers must disclose any medical conditions or disabilities that may impact travel.
Insurance
Travel insurance is recommended but not mandatory.
PAYMENT TERMS
Payment Methods
We accept credit/debit cards, net banking, and online wallets.
Payment Schedule
– 50% advance payment at booking
– Balance payment 30 days prior to departure
Payment Failure
In case of payment failure, Travel Aim reserves the right to cancel bookings.
Refund Policy
Refunds will be processed within 7-10 working days.
CANCELLATION TERMS
Cancellation Fees
– Up to 30 days prior to departure: 20% of total cost
– 15-29 days prior to departure: 50% of total cost
– Less than 15 days prior to departure: 100% of total cost
Cancellation Procedure
Customers must notify Travel Aim in writing (email/sms) to initiate cancellation.
No-Show Policy
100% cancellation fees apply if customers fail to show up for travel.
OTHER TERMS
Liability
Travel Aim is not liable for unforeseen circumstances (natural disasters, strikes, etc.).
Dispute Resolution
Disputes will be resolved through arbitration as per Indian law.
Governing Law
These Terms and Conditions are governed by Indian law.
USER AGREEMENT
By using Travel Aim’s services, customers acknowledge they have read, understood, and agreed to these Terms and Conditions.
NOTICE
Travel Aim reserves the right to modify these Terms and Conditions without prior notice.